Last Updated: February 3, 2026
General Policy
At JacksonFilms VIP, we strive to provide the highest quality independent cinema experience. However, as our products are digital goods aimed at immediate consumption, we maintain a strict refund policy to protect our intellectual property and rights.
Strict Refund Conditions
Due to the nature of digital content, we DO NOT offer refunds under the following circumstances:
- Once the video content has been played, streamed, or downloaded (partially or fully).
- If more than 7 days have passed since the original purchase date.
- For dissatisfaction based on personal artistic taste or preference.
Eligible Refunds
We may consider a refund request within 7 days of purchase ONLY if:
- The content has NOT been viewed or accessed.
- There is a proven technical error preventing the content from being played on standard, supported devices, which our support team could not resolve.
- Duplicate charges were made in error.
How to Request a Refund
To request a refund, please contact our support team at support@jacksonfilms.vip with your order ID and a detailed explanation of the issue.
Refunds are processed by our Merchant of Record (FastSpring/PayPro Global) and may take 5-10 business days to appear on your statement.